All orders are shipped
F.O.B. from our factory. We ship via Fedex or Motor
Cargo. On smaller orders we can usually ship Fedex
Saver for less than UPS Ground and we pass that savings
along to you. We will gladly give you a freight quote
on any order. All shipping must be prepaid or be shipped
freight collect.
We can accept orders
over the phone, email, or fax. An order acknowledgment
and paper proof of your artwork will be sent to you
with all details of your order which you will need
to sign and fax back before production will begin.
Understand that our turnaround time is dependent on
when the paper proofs are approved by you.
Production Time: Approx.
10-15 days from approval of proofs. If you need an
exact in-hands date please let us know and we will
do our best to accommodate your needs.
Payment Terms: Because
of our very small margins we require that all custom
countermat orders are prepaid. We gladly accept your
company check or credit card as payment.
Here at Direct Countermats we pride ourselves in the fact
that we have been in business producing fine quality mouse
pads and countermats for over 14 years. We have worked very
hard for every one of our customers to help them achieve
their imprinting goals. We work as a team from production
to delivery to ensure that you have a great experience.
If you need any help in the design and production of your
mousepads please call and talk to our artist, Dean. He will
guide you in preparing your artwork for optimal presentation.
If you need pricing or shipping information you can call
any of our customer service personnel. They take every order
personal. So if you call, you will get answers to your questions,
guaranteed.
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